Custom Email Domain Configuration

Overview 

Creating a personalized email address within a client's domain can improve email deliverability and elevate the brand perception of emails sent through the Lucy platform. By setting up a custom email like Lucy.support@[clientname.com] and incorporating DNS records, we can facilitate email sending from this domain.

Option 1: Use SendGrid’s "Send to a Coworker" Feature

1. In the SendGrid Domain Authentication screen, navigate to the Send To A Coworker tab.

2. Enter the client’s email address and a brief message explaining what they need to do.

3. Click Send to share the DNS records directly with the client.

Option 2: Manually Copy the DNS Records into an Email

If you prefer to share the records manually, copy the values from the Manual Install tab and include them in an email to the client.

Mail should have the following records

• CNAME Records:

  • Host: emXXXX.yourdomain.com
    Type: CNAME
    Value: u1234567.wlXXXX.sendgrid.net

  • Host: s1._domainkey.yourdomain.com
    Type: CNAME
    Value: s1.domainkey.u1234567.wlXXXX.sendgrid.net

  • Host: s2._domainkey.yourdomain.com
    Type: CNAME
    Value: s2.domainkey.u1234567.wlXXXX.sendgrid.net

• Optional TXT Record for DMARC:

  • Host: _dmarc.yourdomain.com
    Type: TXT
    Value:

    
    
    
    
    v=DMARC1; p=quarantine; pct=100; fo=1; ri=3600;   rua=mailto:youremail@yourdomain.com;   ruf=mailto:youremail@yourdomain.com;