• Getting Started with Lucy
    • Asking Questions
      • Answer Actions
        • Advanced Search
          • Chat Application Integrations
          • Navigation
            • Admin Capabilities
              • Reporting
                • Managing Content in Lucy
                  • Managing Users and Access
                    • Setting Up Lucy
                    • Troubleshooting
                      • Lucy
                        • Accessing Lucy
                          • Homepage
                            • Search
                              • Chat
                                • Lucy Assist
                                  • Filters
                                    • Navigating an Answer
                                      • Training an Answer
                                        • Interacting with an Answer
                                          • Filename View
                                            • Discover
                                              • Edit Profile
                                                • Admin
                                                  • Navigation Bar
                                                    • Recent
                                                      • Saved
                                                        • Quick Links
                                                          • Shared
                                                          • Content Management System (CMS)
                                                            • Communities
                                                              • Capabilities
                                                          • 3rd Party Integrations
                                                            • Integration Details
                                                            Knowledge Center
                                                              • Getting Started with Lucy
                                                                • Asking Questions
                                                                  • Answer Actions
                                                                    • Advanced Search
                                                                      • Chat Application Integrations
                                                                      • Navigation
                                                                        • Admin Capabilities
                                                                          • Reporting
                                                                            • Managing Content in Lucy
                                                                              • Managing Users and Access
                                                                                • Setting Up Lucy
                                                                                • Troubleshooting
                                                                                  • Lucy
                                                                                    • Accessing Lucy
                                                                                      • Homepage
                                                                                        • Search
                                                                                          • Chat
                                                                                            • Lucy Assist
                                                                                              • Filters
                                                                                                • Navigating an Answer
                                                                                                  • Training an Answer
                                                                                                    • Interacting with an Answer
                                                                                                      • Filename View
                                                                                                        • Discover
                                                                                                          • Edit Profile
                                                                                                            • Admin
                                                                                                              • Navigation Bar
                                                                                                                • Recent
                                                                                                                  • Saved
                                                                                                                    • Quick Links
                                                                                                                      • Shared
                                                                                                                      • Content Management System (CMS)
                                                                                                                        • Communities
                                                                                                                          • Capabilities
                                                                                                                      • 3rd Party Integrations
                                                                                                                        • Integration Details
                                                                                                                        1. Home
                                                                                                                        2. Troubleshooting
                                                                                                                        3. Lucy
                                                                                                                        4. Accessing Lucy

                                                                                                                        Accessing Lucy

                                                                                                                        User cannot log in
                                                                                                                        User forgot password
                                                                                                                        Single Sign-On doesn't pass credentials to Lucy
                                                                                                                        SSO pass through to 3rd party applications
                                                                                                                        Lucy is not loading
                                                                                                                        Knowledge Center