Single Sign-On doesn't pass credentials to Lucy
Follow the steps below to troubleshoot when single sign-on doesn't pass credentials to Lucy.
| Upon accessing the 3rd party application or webpage in question, is user passed directly into the said application or webpage? | No |
| Is the login page displayed? | No |
| Does user have credentials for the 3rd party application in question? | No |
| If yes, can user login with the credentials? | No |
| Contact 3rd party support |