Lucy is not loading
Follow the steps below to troubleshoot when Lucy is not loading.
| Does Lucy load in my browser (Support Agents)? | Yes |
| Is the user able to load other sites? | Yes |
| Is the user able to access the login page? | Yes |
| Is the user able to login? | Yes |
| Is the user receiving a blank page upon logging in? | Yes |
| Clear cache and attempt to login again, is the issue resolved? | No |
| Contact tier II support |