LucyGeneral guidelinesAbout Lucy Pre-requisites and Important InformationUseful LinksLucy Support OverviewAccessing LucyUser cannot log inUser forgot passwordSingle Sign-On doesn't pass credentials to LucySSO pass through to 3rd party applicationsLucy is not loadingHomepageUser can't switch instancesUser can't view or close announcementClicking Lucy logo does not bring user to the homepageUser unable to collapse or expand the navigation barHome Page OverviewSearchUser asks a question and results don't load User did not find the expected answer or content within the resultsAnswers not appearing from a specific sourceIn Tile view, user can’t select filters or the contents thereinUser searches Author: and nothing comes upUser searches Filename: and nothing comes upSearch OverviewLucy Assist OverviewKeyword OverviewChatThere is no search bar or clicking into the search bar doesn't allow user to type a questionClicking a previous question in the chat history does not fire the questionClicking Remove question in the chat does not remove itPreviously asked questions and Lucy's responses do not display in chat historyClicking Edit question in the chat does not populate the question in the search barLucy AssistClicking ‘No’ when Lucy asks ‘Did you find what you are looking for?’ does nothingClicking ‘Yes’ when Lucy asks ‘Did you find what you are looking for?’ does nothingFiltersUser asks a question and source name is not accurately reflected in Source filterUser asks a question and the Content filter has no Themes or Topics listedClicking the filter icon does not collapse or expand the filtersUser unable to switch languagesSearch - Filtering Overview in LucyNavigating an AnswerUser can’t select different pages within an answerUser can’t select previous or next answer icons within an answerTraining an Answer User can’t provide feedback (thumbs up or thumbs down) within results or answer viewUser can’t verify an answer within results or answer viewInteracting with an Answer User can’t download a file within results or answer viewUser can’t save an answer within results or answer viewUser can’t un-save an answer within the results or answer viewUser can’t share an answer within results or answer viewSource links to internal repositories within answer not workingLinks to third party sources within answers not workingUser unable to Copy text from Answer within an answerUser unable to view more information within an answerUser unable to close an answer in answer viewAnswer OverviewFilename ViewIn Filename view, users can’t select a Filter(s) or the contents thereinIn Filename view, users can’t select a fileIn Filename view, user can’t select “Load more” buttonUser can’t download a file within Filename viewDiscoverUser unable to access Discover"My Topics" section is not visible in Discover"My Team" section is not visible in Discover"Sources & Topics" section is not visible in DiscoverUser unable to save an answer in the My Topics section in DiscoverUser unable to save an answer in the My Team section in DiscoverUser unable to save an answer in the Sources & Topics section in DiscoverClicking a Source or Topic in the Sources & Topics section doesn’t load any answersClicking Load More at the bottom of Sources & Topics does not do anythingDiscover OverviewEdit ProfileUser not able to access the Edit Profile pageUser unable to update name in Edit ProfileUser unable to update image in Edit ProfileEmail, search, or timeframe preferences specified within Edit Profile are not respectedAdminReports do not download or are emailedKey usage metrics do not displaySearching for files in My Rollout does not return results when there is content to support it Clicking into a source in My Rollout does nothingUnable to add a userUnable to edit a userUpdating a user’s name, instance, role, or attribute is not respected after clicking updateUnable to add or edit a roleAssigned a source, community, or capability to a role but it is not displaying for users who are assigned to that roleUnable to add or edit an attribute key or valueNavigation BarNavigation Bar OverviewRecentSavedQuick LinksSharedContent Management System (CMS)Example CMS Type (Customizable) Example CMS Type (Customizable)CommunitiesCapabilities
