In Filename view, user can’t select “Load more” button
Follow the steps below to troubleshoot when users can't select the “Load more” button in the Filename view.
| Upon asking a filename:, author:, or natural language question and selecting document view, does the results state a number greater than 10? | No |
| If yes, can user select the “Load More” button? | No |
| If yes, do 20 additional documents load? | No |
| Does following the general guidelines address the issue? | No |
| Contact tier II support |