In Filename view, users can’t select a file
Follow the steps below to troubleshoot when users can't select a file in Filename view.
| Upon asking a filename:, author:, or natural language question and selecting document view, can user select a specific document displayed? | No |
| If yes, does the document preview load, including the document name in the upper left and a view of the first 10 slides? | No |
| If yes, can user select the “Load More” button? | No |
| If yes, do 20 additional slides load? | No |
| If yes, can user select a specific slide? | No |
| If yes, does the answer unit view of the slide display? | No |
| If yes, can user add the document to a project? | No |
| If yes, can user use the pagination feature to view additional pages? | No |
| Does following the general guidelines address the issue? | No |
| Contact tier II support |