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                                                                            • Getting Started with Answer Engine
                                                                              • Asking Questions
                                                                                • Research Mode
                                                                                  • Answer Actions
                                                                                    • Advanced Search
                                                                                      • Chat Application Integrations
                                                                                      • Navigation
                                                                                        • Admin Capabilities
                                                                                          • Delivery & Adoption
                                                                                            • Reporting
                                                                                              • Managing Content in Lucy
                                                                                                • Managing Users and Access
                                                                                                • Integrations
                                                                                                  • Connectors
                                                                                                    • Lucy APIs
                                                                                                      • User Authentication
                                                                                                        • Email
                                                                                                        • 3rd Party Integrations
                                                                                                          • Integration Overview
                                                                                                            • Integrations
                                                                                                              • Provider Reporting
                                                                                                              • Troubleshooting
                                                                                                                • Accessing Lucy
                                                                                                                  • Homepage
                                                                                                                    • Search
                                                                                                                      • Chat
                                                                                                                        • Lucy Assist
                                                                                                                          • Filters
                                                                                                                            • Navigating an Answer
                                                                                                                              • Training an Answer
                                                                                                                                • Interacting with an Answer
                                                                                                                                  • Filename View
                                                                                                                                    • Discover
                                                                                                                                      • Edit Profile
                                                                                                                                        • Admin
                                                                                                                                          • Navigation Bar
                                                                                                                                            • Recent
                                                                                                                                              • Saved
                                                                                                                                                • Quick Links
                                                                                                                                                  • Shared
                                                                                                                                                  • Content Management System (CMS)
                                                                                                                                                    • Communities
                                                                                                                                                      • Capabilities
                                                                                                                                                    1. Home
                                                                                                                                                    2. Troubleshooting
                                                                                                                                                    3. Admin
                                                                                                                                                    4. Reports do not download or are emailed

                                                                                                                                                    Reports do not download or are emailed

                                                                                                                                                    Follow the steps below to troubleshoot when reports do not download or are emailed.

                                                                                                                                                    Reports can take awhile to download or email, did they report not send after 20 minutes?Yes
                                                                                                                                                    Contact tier II support 

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