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                                                                  • Answer Actions
                                                                    • Advanced Search
                                                                      • Chat Application Integrations
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                                                                        • Admin Capabilities
                                                                          • Reporting
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                                                                                                              • Navigation Bar
                                                                                                                • Recent
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                                                                                                                      • Shared
                                                                                                                      • Content Management System (CMS)
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                                                                                                                        5. Unable to add or edit an attribute key or value

                                                                                                                        Unable to add or edit an attribute key or value

                                                                                                                        Follow the steps below to troubleshoot when unable to add or edit an attribute key or value.

                                                                                                                        Does clicking the add or edit buttons bring you to the Add or Edit Attribute pop-ups?Yes
                                                                                                                        Does clicking Add or Update close the pop-up?No
                                                                                                                        Are the additions or edits reflected in the UI?No
                                                                                                                        Contact tier II support 

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