User unable to Copy text from Answer within an answer

Follow the steps below to troubleshoot user unable to copy text from answer within an answer.

When clicking 'Copy test from Answer' is the user presented with a pointer that allows them to drag over the text they want to copy?No
If yes, did they specify the text they wanted to copy by clicking and dragging over the section?Yes
Did they wait for the load percentage to get to 100%Yes
Contact tier II support 

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