User can’t download a file within results or answer view
Follow the steps below to troubleshoot when a user can’t download a file within results or answer view.
| Does the filename link have a download icon? | Yes |
| Does clicking the Source download link register? | No |
| If yes, does a file download to the bottom of your browser or to your downloaded files? | No |
| If yes, does the document open as expected? | No |
| Contact tier II support and include any error messages which may display within the document itself when attempting to open |