User asks a question and results don't load
Follow the steps below to troubleshoot when a user asks a question and results don't load.
| Does it appear to be only one specific question or all questions? | All / Specific Question |
| If one specific question, log question and share with tier II support | |
| If all questions, is it a stale session? | No |
| Does clearing cache resolve the issue? | No |
| Contact tier II support |