In Tile view, user can’t select filters or the contents therein
Follow the steps below to troubleshoot when a user can’t select filters or the contents in Tile view.
| Upon asking a question, can user select any filter? | No |
| If yes, can user select a specific element within the filter (examples below)? | No |
| Content Theme or Topic | |
| A specific Source | |
| A specific timeframe | |
| A specific file type | |
| If yes, does the content update accordingly based on the filter(s) selected? | No |
| Does following the general guidelines address the issue? | No |
| Contact tier II support |