User did not find the expected answer or content within the results
Follow the steps below to troubleshoot when a user did not find the expected answer or content within the results
| Upon asking a question, user expected to find an answer or document within Ada but did not? | Yes |
| Confirm the user asked the question in more than one way or another utterance. | Yes |
| Confirm the user enabled the Ada Assist flow. | Yes |
| Confirm the tier I support team responded. | Yes |
| If no, contact tier I support. | |
| If yes, confirm the content was ingested. | Yes |
| If no, determine where the content is and place in the proper connected repository. | Yes |
| If yes, contact tier II support |