User can’t provide feedback (thumbs up or thumbs down) within results or answer view
Follow the steps below to troubleshoot when a user can’t provide feedback (thumbs up or thumbs down) within results or answer view.
| Can user select the thumbs up or thumbs down icons within the tile view or when all 10 results are present? | No |
| Can user select the thumbs up or thumbs down icon within any of the specific answers? | No |
| Confirm the feedback icons have not previously been selected. | Yes |
| Does following the general guidelines address the issue? | No |
| Contact tier II support |