Clicking a previous question in the chat history does not fire the question
Follow the steps below to troubleshoot when clicking a previous question in the chat history does not fire the question.
| Is the previous question available in the chat? | No |
| If yes, when the user clicks on the question does it become populated into the search bar? | No |
| If yes, were results returned when the question was asked originally? | Yes |
| Contact tier II support |