There is no search bar or clicking into the search bar doesn't allow user to type a question
Follow the steps below to troubleshoot when there is no search bar or clicking into the search bar doesn't allow user to type a question.
| Is the search bar visible? | No |
If yes, when clicking into the search bar is the user able to type a question? | No |
| If yes, when they type a question and click 'Ask Ada' does Ada return results? | No |
| Contact tier II support |