Email, search, or timeframe preferences specified within Edit Profile are not respected
Follow the steps below to troubleshoot when email, search, or timeframe preferences specified within Edit Profile are not respected.
| Is the preference change reflected in the Preferences UI? Are the boxes checked next to the sources or is the timeframe preference highlighted? | Yes |
| Is the preference respected in the search? | No |
| If yes, are the preferences highlighted in the source filters after asking a question? | No |
| Contact tier II support |