Lucy GenAI

Introduction

Lucy offers a complete suite of GenAI capabilities including curated Synopsis responses, suggested questions to continue your search journey, and great features like Document Summarization that streamline the research process. When partnered with Lucy you can be assured your team is up to date with the latest constant evolutions in the AI landscape. Figure 1 – Lucy Synopsis Message.

Enabling GenAI Capabilities 

 Every one of Lucy’s GenAI features can be controlled at an instance level. This allows companies who have not yet opted into the use of GenAI to disable these features as required. Lucy is feature rich without these AI capabilities allowing users to search, discover, and collaborate without the use of generative features.

Bring Your Own Model Approach

 We believe in offering flexibility to our clients to select their own models to fit their needs. We offer the ability to connect to custom built LLM models and models developed by other industry leading platforms.  By default, Lucy comes built in with the latest AI models through our partnerships with Microsoft and OpenAI. 

GenAI Features 

Lucy Synopsis 

• What is Lucy Synopsis
   Lucy Synopsis is our custom-built chat response engine. After a user asks a question, Lucy will identify the leading answers from your team’s content to support the response, this collection of answers along with the context of your questions are provided to our secured models and a singular Synopsis response is generated to answer your question.
  
  
• Synopsis Response Evolution 

Because the Synopsis response is generated with every new question asked the responses can vary as new content is considered, feedback has been applied, or the context of the question has shifted. Like asking a human, even when considering the same question and content, Lucy’s Synopsis responses can vary from question to question.

• Synopsis Feedback 

Much like the core Lucy Application the Synopsis response is constantly evolving with feedback. Users can positively or negatively rate the responses they receive to reinforce the system. Positively rating a synopsis response will enforce to the system the response was correct and will encourage response like this in the future to similar questions. Negative feedback will cause the system to regenerate new responses when presented with the same or similar questions.
 Figure 2 – Synopsis Positive Feedback.

• Synopsis Reporting
   Every Synopsis Response and feedback provided is reported within the Activity Report. 
  
• Core Synopsis Settings
   For all instances the core settings including temperature, prompting, frequency, and penalty are optimized to ensure quality of responses and to minimize hallucinations.
• Custom Assistant Instructions
   The Lucy team can control Lucy’s custom assistant instructions to help guide Lucy responses, her tone, and her responses to questions core to the application. Please reach out to your Lucy Customer Success Manager if you’d like to edify the Assistance Instructions for your instance.
    Figure 3 – Custom Assistant Instructions.
  
  
• Synopsis Duration
   Admins can control the duration of time the synopsis pop-up message is present. For instances with context rich responses, you may want to extend the duration of synopsis response to give users the opportunity to read the full question without scrolling up to their chat history.
  Settings > Homepage > Synopsis Response Duration  Figure 4 – Synopsis Duration.
  
  
•  Suggested Questions

 Throughout the Lucy interface, Lucy will provide helpful questions to encourage users to diver deeper, give additional context, and inform users on how to ask great questions. 

• Answer View Related Questions
  When clicking into an answer Lucy will recommend three questions based on the context of that specific page, slide, or answer. These questions can be clicked and help a user continue to dive into their search journey.
  Figure 5 – Answer View - Related Questions.
  
• Results View - Explore More Questions
   Scrolling down below the 10 results users can see generated questions intended to help them help continue their search. These are generated based on the context of the question asked and show a scrollable preview of the answers provided. 

 Figure 6 – Results View – Explore More.  

• Discover Suggested Questions
   When viewing a Discover Portal Lucy will suggest questions based on the latest content from the Discover Source. This enables and encourages users to begin asking questions that are well answered from the content provided in the Discover Portal.
    Figure 7 – Discover Suggested Questions.

Document Summarization 

As a user once you’ve found the perfect answer there are times in which you want to know what the entire document is about without having to page through documents sometimes 100+ pages long. With Document Summarization users can simply click the Summarize Document and Lucy will read through all the pages of the document and generate a concise summary for you to review. Note, Document Summarization is available for documents with more than one page of content. 

More Actions > Summarize Document 

Figure 8 – Document Summarization.

Document Chat 

With this new feature you can ask question and Lucy will search all pages document to generate a response. This is helpful for diving into a document, exploring a document further, or unlocking insights. To engage Document Chat simply click Summarize Document and you will be able to chat on the right side. Click the embedded page numbers to be navigated to the specific page of the document for which Lucy found the answer. 

View full size Figure 9 – Document Chat