• Getting Started with Lucy
    • Asking Questions
      • Answer Actions
        • Advanced Search
          • Chat Application Integrations
          • Navigation
            • Admin Capabilities
              • Reporting
                • Managing Content in Lucy
                  • Managing Users and Access
                    • Setting Up Lucy
                    • Troubleshooting
                      • Lucy
                        • Accessing Lucy
                          • Homepage
                            • Search
                              • Chat
                                • Lucy Assist
                                  • Filters
                                    • Navigating an Answer
                                      • Training an Answer
                                        • Interacting with an Answer
                                          • Filename View
                                            • Discover
                                              • Edit Profile
                                                • Admin
                                                  • Navigation Bar
                                                    • Recent
                                                      • Saved
                                                        • Quick Links
                                                          • Shared
                                                          • Content Management System (CMS)
                                                            • Communities
                                                              • Capabilities
                                                          • 3rd Party Integrations
                                                            • Integration Details
                                                            Knowledge Center
                                                              • Getting Started with Lucy
                                                                • Asking Questions
                                                                  • Answer Actions
                                                                    • Advanced Search
                                                                      • Chat Application Integrations
                                                                      • Navigation
                                                                        • Admin Capabilities
                                                                          • Reporting
                                                                            • Managing Content in Lucy
                                                                              • Managing Users and Access
                                                                                • Setting Up Lucy
                                                                                • Troubleshooting
                                                                                  • Lucy
                                                                                    • Accessing Lucy
                                                                                      • Homepage
                                                                                        • Search
                                                                                          • Chat
                                                                                            • Lucy Assist
                                                                                              • Filters
                                                                                                • Navigating an Answer
                                                                                                  • Training an Answer
                                                                                                    • Interacting with an Answer
                                                                                                      • Filename View
                                                                                                        • Discover
                                                                                                          • Edit Profile
                                                                                                            • Admin
                                                                                                              • Navigation Bar
                                                                                                                • Recent
                                                                                                                  • Saved
                                                                                                                    • Quick Links
                                                                                                                      • Shared
                                                                                                                      • Content Management System (CMS)
                                                                                                                        • Communities
                                                                                                                          • Capabilities
                                                                                                                      • 3rd Party Integrations
                                                                                                                        • Integration Details
                                                                                                                        1. Home
                                                                                                                        2. Troubleshooting
                                                                                                                        3. Lucy
                                                                                                                        4. Admin
                                                                                                                        5. Unable to update Welcome Message

                                                                                                                        Unable to update Welcome Message

                                                                                                                        Follow the steps below to troubleshoot when unable to update Welcome Message.

                                                                                                                        Is the save button visible and clickable?No
                                                                                                                        If yes, are the updates reflected on the homepage after a page refresh?No
                                                                                                                        Contact tier II support 

                                                                                                                        Was this article helpful?
                                                                                                                        Related Articles
                                                                                                                        • Reports do not download or are emailed
                                                                                                                        • Key usage metrics do not display
                                                                                                                        • Searching for files in My Rollout does not return results when there is content to support it
                                                                                                                        • Clicking into a source in My Rollout does nothing
                                                                                                                        • Unable to add a user
                                                                                                                        • Unable to edit a user
                                                                                                                        • Updating a user’s name, instance, role, or attribute is not respected after clicking update
                                                                                                                        • Unable to add or edit a role
                                                                                                                        • Assigned a source, community, or capability to a role but it is not displaying for users who are assigned to that role
                                                                                                                        • Unable to add or edit an attribute key or value
                                                                                                                        Knowledge Center