Managing Announcements

Lucy Announcements 

 OVERVIEW

Announcements appear below the chat box on Lucy homepage. They are a great way to introduce users to Lucy, display latest relevant updates, and help users find relevant linked pages. 

Figure 1 – Announcements on Homepage

How to Configure Announcements 

• Announcements can be set easily at any time and allow you to let all your company’s users know of any updates or information they may find helpful.
• Announcements may contain an image, title, description, and click through action. 
• Videos can be used in place of images if they meet size and format requirements (<10MB).
• If a user closes the Announcement box, it will not reappear until a new one is posted. 

Figure 2 - Team Announcement in Lucy.

Figure 3 - Team Announcements admin controls.

Team Announcements Include:

1. Image - Drag and drop your desired image 

• Recommended aspect ratio & size range 21:9 (1024x429px) to 16:9 (1024x576)
• The images are screen size responsive, and experimentation is encouraged

2. Title - Appears in bold on the top of the announcement card
3. Text - The sub-text below the title of the announcement (500 character limit)
4. Action Title - What is displayed on the action button
5. Action URL - Where the action button takes the user

Note: To add a URL, copy and paste exactly how it shows in your browser. The “Action Title” is what you want the link to be labeled as.

Advanced Configuration 

Video Announcements 

As an admin you can add video announcements to the platform. Videos must be (<10MB) and are recommended as MP4 format.  

Full Screen Announcements 

If you do not specificity a title or sub-text your announcement image or video will display over the full width of the screen. This can be great for important messages you don’t want your users to miss. 

Fallback Image 

Once a video is finished playing the fallback image will be displayed as a static image to the end users. 

Embedded Links 

External links will automatically open in a new tab, and internal links begining with ask.lucy.ai/ will open within the current window. These are great if you want to guide the user to a specific answer, or to a new part of the Lucy platform.